We are excited to share a major upgrade to your AV Edge customer experience: our brand-new website live chat feature is officially live!
If you want to jump straight to what you need, Try Live Chat on our product pages:
- Legend Wristband
- Advanced Wristband
- Dog Collar Patch
- Horse Bridle Patch
- Mobile Phone EMF Protect Filter
- Laptop/Tablet EMF Protect Filter
After extensive testing, we have rolled out a dedicated live chat system designed to give you instant, real-time answers to your questions without waiting for an email reply. Whether you need help selecting the right size the first time, recommendations on which product fits your lifestyle, or guidance through the checkout process, our live chat is ready to help 24/7.
Instant Answers to Common Questions
You can now get immediate answers to our most frequent enquiries, including:
- Sizing & Fit: How to choose the correct size for your wristband, dog collar patch, or horse bridle patch.
- Wristband Fit (Frequencies vs. Magnets): Do wristbands need to be worn tight?
- Legend vs. Advanced Wristbands: What is the difference?
- Wear & Usage Guidelines: Can children wear our wristbands? Are they safe to wear with a pacemaker? Does it matter which wrist you wear them on?
- Product Materials: Details on our medical-grade silicone and non-magnetic materials.
- EMF Protect Filters: How to correctly apply and use our filters on mobile phones, laptops, and tablets.
- After-Sales Support: Easy instructions for size exchanges, parcel tracking, and order updates.
Access to Full Website Knowledge
Our live chat feature reads across our entire site, meaning it has instant access to:
- Product Collections: Details on Legend and Advanced Wristbands, Canine Collar Patches, Equine Bridle Patches, and Device Protect Filters.
- Scientific Guidance & R&D: Overview of our internal R&D studies observing the clumping (Rouleaux effect) and unclumping of red blood cells under modern technology EMFs, cellular energy (ATP water test) data, and the 30-Second Balance Test guide.
- Reference Guides & Insights Blog: Guidance from our extensive AV Edge Insights library - covering topics from kids' screen sleep solutions and EMF exposure in stables to the impact of modern technology on dogs and humans.
- Customer Logistics & Loyalty: Information on our customer loyalty program, order dispatch timelines, and exchange processes.
Human Support When You Need It
The vast majority of questions can now be answered instantly on the spot. On the rare occasion that the live chat cannot answer a highly specific query, you will be seamlessly referred to a real human - me, James Walters! Many of you met me in person this year at Badminton Horse Trials & Burghley Horse Trials, and I handle our direct support emails personally.
While live chat provides immediate help, any email queries sent to our support address will continue to be answered every weekday by 2 PM.
Give It a Try Today
We would love for our community to test out this new feature! Head over to our most popular product page - the AV Edge Legend Wristband - click the live chat icon in the bottom right of the website, and ask a question to see how fast and accurate the recommendations are.
Whether you are looking for sizing advice or want to check an order update, give the live chat a go on your next visit!
