Refund policy

Exchange, Return & Refund, & Warranty Policy

How to Exchange Your Product (Fastest Option)

Most of our customers simply need a different size or colour. You can exchange your product within 14 days of purchase without waiting for us to receive your return first.

  1. Check what you need: Please check the size finder information on our product pages before requesting your replacement.
  2. Post Your Item: Package your new, boxed, and unused product and send it using Royal Mail Tracked 48 (no signature required) to: Ashby Croft, Valley Nurseries, Pershore Road, Hampton, Evesham, WR11 2PX
  3. Email Us: Send your Royal Mail Tracked 48 tracking number and details of the size/colour you would like in exchange to info@theavedge.com.
  4. Dispatch: Once we receive your email with the tracking number, we will dispatch your replacement immediately.

Note about exchanges: In-person exchanges are not available, because our public address is a postbox, and our stock is held at a different location.

Returns & Refunds

If you would prefer a refund rather than an exchange, you can return your item within 14 days of purchase.

  • Eligibility: Items must be unused, in the same condition as received, and in the original packaging.
  • Process: Email info@theavedge.com to notify us of your return, then send your package to the address above.
  • Inspection & Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to your original payment method.

Note about returns & refunds: In-person returns are not available, because our public address is a postbox, and our stock is held at a different location.

Important Shipping Details

  • Return Shipping Costs: You are responsible for paying your own shipping costs. Shipping costs are non-refundable.
  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • Time Limit: Items returned after 14 days from purchase are not eligible for a refund or exchange.

6-Month Warranty

Our products are covered by a 6-month manufacturer warranty.

To help us investigate whether you're broken product is due to a manufacturing defect or general daily wear and tear, please email the following information to info@theavedge.com:

Wristbands:

  • Photos: Send photos of the broken wristband (showing where the break occurred).
  • Usage & Lifestyle: Share how you use the wristband. For example, how often do you take it on and off, what type of work/activities do you do during the day, and is the band ever worn in high-heat environments like hot tubs or saunas.
  • Wrist Measurement: What is your exact wrist measurement?

Horse & Dog Patches:

  • Photos: Please send photos of the damaged patch.
  • Usage & Lifestyle: Share how you use the patch? For example, how often it’s on, how often it’s taken off, what type of activities while it’s on.

Protect Filters:

  • Photos: Send photos showing the current state of the filter on your device (including a picture of the protective case that you use over the chassis/filter).
  • Placement & Case: Was the filter placed directly on the device chassis underneath a standard protective phone case or shell?
  • Usage Details: How long has the filter been in use?