Shipping policy

Welcome to the official home of AV Edge. We offer fast, tracked delivery across the United Kingdom (including the Isle of Man) as well as direct international shipping to supported destinations worldwide.

Buying outside the UK? Please scroll down to "International Delivery Destinations & Local Stockists" to check if we ship directly to your country - you can also use the country selector in the website header - or to find your nearest local stockist.

Order Processing & Dispatch Times

Monday to Friday (Before 14:00 UK): Orders placed before 14:00 UK are dispatched on the same business day.
Friday (After 14:00 UK) & Weekends: Orders placed after 14:00 UK on Friday or during the weekend are dispatched on Monday.
UK Bank Holidays: Orders are not dispatched on UK Bank Holidays and will be processed on the next business day.

Order Changes & Cancellations

Need to update your delivery address, size, or items before we ship?

Email info@theavedge.com before 14:00 UK (Monday to Friday) so our team can adjust your order prior to dispatch.
UK Bank Holidays: Orders are not processed or dispatched on UK Bank Holidays.

Tracking Your Order & Managing Delivery

To see the same delivery tracking information that we can access you can view your current order status and Royal Mail tracking information anytime in your account at account.theavedge.com/orders.

How to view the same delivery tracking information that we can access:

Log in to your account and click your Royal Mail delivery tracking link.
On the Royal Mail tracking page, click "Get more details" to view the full tracking history.
Depending on your parcel’s progress, you may see an option to "Update delivery options" (e.g., safe place, redelivery, or local pickup).
Need Help? On the Royal Mail page, scroll down to the "Need Help?" section or click "Tracking Assistant" for automated support.
Tried the above and need to contact us? Email info@theavedge.com.

United Kingdom Delivery Options

We offer free tracked delivery across the United Kingdom (including the Isle of Man):

Free UK Shipping (Royal Mail Tracked 48): Delivered within 2 to 3 business days via Royal Mail Tracked 48 on all UK orders.
Note about orders: In-person order collection is not available because our public address is a postbox and our stock is held at a secure fulfilment location.

International Delivery Options

We now ship internationally - See International Delivery Destinations & Local Stockists, below - from the UK to destinations worldwide using Royal Mail International Tracked.

Duties & import taxes: We collect your estimated duty & import tax at checkout and pay these for you at Customs on entry to your country (via Royal Mail). However, you may still need to pay your country’s local sales tax as this is not something we collect or pay on your behalf.

International Tracked Fee: Flat rate of £11.75 per order.
Delivery Aims:
- France, Germany, Spain, Switzerland, Sweden, Austria & Luxembourg: 3 to 4 working days.
- Rest of Europe: 3 to 5 working days.
- Worldwide (Rest of World): 5 to 7 working days.
Features: Fully tracked to the delivery point with online delivery confirmation.

International Delivery Destinations & Local Stockists

Below is the complete list of countries outside the UK that we can now ship to as well as the countries we don’t ship to but where you can buy direct from your local stockist:

Afghanistan
Åland Islands
Albania
Algeria
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Ascension Island
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium → Buy from your local stockist: Ruitershop
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Caribbean Netherlands
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Croatia
Curaçao
Cyprus
Czechia
Côte d’Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong SAR
Hungary
Iceland
India
Indonesia
Iraq
Ireland → Buy from your local stockist: White’s Agri
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao SAR
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands → Buy from your local stockist: Ruitershop
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Norway
Oman
Pakistan
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Qatar
Réunion
Romania
Russia
Rwanda
Samoa
San Marino
São Tomé & Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia & South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
St Barthélemy
St Helena
St Kitts & Nevis
St Lucia
St Martin
St Pierre & Miquelon
St Vincent & the Grenadines
Sudan
Suriname
Svalbard & Jan Mayen
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad & Tobago
Tristan da Cunha
Tunisia
Türkiye
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United States → Buy from your local stockist: AV Edge USA
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Reminder Note for Customers: Customers located in Belgium, Ireland, The Netherlands, or the USA must purchase directly from your local stockist. Please see the list above or for full contact details go to our Where to Buy page for local stockist details.

Country/Region