Refund policy

Exchange, Return & Refund, & Warranty Policy

How to Exchange Your Product (Fastest Option)

Most of our customers simply need a different size or colour. You can exchange your product within 14 days of purchase without waiting for us to receive your return first.

  1. Check what you need: Please check the size finder information on our product pages [HERE] before requesting your replacement.
  2. Post Your Item: Package your new, boxed, and unused product and send it using Royal Mail Tracked 48 (no signature required) to: Ashby Croft, Valley Nurseries, Pershore Road, Hampton, Evesham, WR11 2PX
  3. Email Us: Send your Royal Mail Tracked 48 tracking number and details of the size/colour you would like in exchange to info@theavedge.com.
  4. Dispatch: Once we receive your email with the tracking number, we will dispatch your replacement immediately.

Returns & Refunds

If you would prefer a refund rather than an exchange, you can return your item within 14 days of purchase.

  • Eligibility: Items must be unused, in the same condition as received, and in the original packaging.
  • Process: Email info@theavedge.com to notify us of your return, then send your package to the address above.
  • Inspection & Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to your original payment method.

Important Shipping Details

  • Return Shipping Costs: You are responsible for paying your own shipping costs. Shipping costs are non-refundable.
  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • Time Limit: Items returned after 14 days from purchase are not eligible for a refund or exchange.

6-Month Warranty

  • We offer a 6-month manufacturer warranty. Need help? Chat with us online - we're here to help!